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Law Offices of Scott Glovsky

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    • Call: (626) 243-5598

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  • Home
  • About
    • About Our Firm
    • Attorneys
    • How Our Firm Has Changed Lives
    • How We Operate
  • Practice Areas
        • Health Insurance Denials
          • Insurance Bad Faith
          • Health Insurance Claim Denials
          • Medical Necessity Denials
          • Experimental/Investigational Denials
          • Out-of-Network Denials
          • Insurance Policy Rescission
          • Health Insurance Denials Public Employees
          • Medicare Advantage Health Insurance Denial
          • We Fight All Health Insurance Companies, Including:
            • Aetna Denial
            • Anthem Blue Cross Denial
            • Blue Shield of California Denial
            • Cigna Denial
            • Health Net Denial
            • Kaiser Permanente Denial
            • OSCAR Health Plan Denial
            • Magellan Healthcare Denial
            • Molina Healthcare Denial
            • Regal Medical Group Denial
            • UnitedHealthcare Denial
        • Medications
          • Prescription Denial
          • Gene Therapy
          • Cancer Treatment
            • Proton Radiation Therapy
          • New Cancer Drugs
          • Expensive Drugs
          • Biologic Drugs
          • Cosentyx
          • Dupixent
          • Enbrel
          • Entyvio
          • Euflexxa
          • Harvoni
          • Humira
          • Intravenous Immunoglobulin (IVIG)
          • Ketamine
          • Leqembi™
          • Monovisc
          • Mounjaro
          • Orthovisc
          • Ozempic
          • POLIVY
          • Radicava
          • Remicade
          • Synvisc
          • Spinraza
          • SpaceOAR Hydrogel
          • Stelara
          • Wegovy
          • Xeljanz
          • Xifaxan
          • Zolgensma
        • Injuries & Surgeries
          • Spinal Cord Injury
          • Brain Injury
          • Surgery
          • Back Surgery
          • Ablation Surgery
          • Prosthetic Limb
          • Respite Care
          • Pain Treatment
          • Partial Hospitalization
          • Magnetic Resonance Imaging (MRI)
          • Radiofrequency Ablation (RFA)
        • Health Conditions
          • ALS
          • Alzheimer’s Disease and Dementia
          • Autism
          • Autoimmune Disorders
            • Ankylosing Spondylitis
            • Crohn's Disease
            • Fibromyalgia
            • Multiple Sclerosis
            • Lupus
          • Blood Disorder
          • Cancer
          • Cerebral Palsy
          • COVID-19
          • Counseling
          • Diabetes
          • Eating Disorder
          • Genetic Testing
          • Genomic Testing
          • Heart Condition
          • Hydrocephalus
          • Intensive Outpatient Program
          • Mental Health
          • Migraine
          • Obesity
          • Osteoarthritis
          • Parkinson's Disease
          • Postural Orthostatic Tachycardia Syndrome
          • Residential Treatment Center (RTC)
          • Rheumatoid Arthritis
          • Skin Treatment
          • Spinal Muscular Atrophy
          • Substance Use Disorders & Addiction
          • Ulcerative Colitis
        • Personal Injury
          • Accidents
            • Bicycle Accidents
            • Car Accidents
            • Motorcycle Accidents
            • Truck Accidents
          • Traumatic Brain Injury
          • Catastrophic Injury
          • Burn Injury
          • Wrongful Death
          • Premise Liability
          • Slip & Fall
          • Product Liability
          • Nursing Home Abuse
          • Elder Abuse
        • Sexual Abuse
          • Types of Sexual Abuse
          • Child Sexual Abuse
          • Campus Abuse
          • Special Needs Abuse
          • Abuse at School
          • Abuse at Camp
          • Abuse by a Clergy Member
          • Abuse by Athletic Coaches
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          • Employment & Business Issues
          • Broker & Agent Negligence
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          • Unfair Business Practices
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            • Qui-Tam
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    • Testimonials
    • Case Results
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    • Frequently Asked Questions
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    • Fight Health Insurance Denials Book
    • Download Our eBook
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Tips to Consider Before Speaking to Insurance Adjusters

Home » Frequently Asked Questions » Tips to Consider Before Speaking to Insurance Adjusters

After a car accident, victims may be physically and emotionally injured. Yet when they get home from the hospital, or even home from the scene of an accident, their phone may already be ringing with a call from the insurance adjuster wishing to speak to them about the accident.

There are two critical things to remember when speaking to these adjusters: they want to settle the claim as quickly as possible, and they want the accident victim to accept blame. Because both of these actions can be detrimental to the victim later on, it is important to keep a few tips in mind when speaking to them.

Page Contents:

  • Remain Calm and Courteous
  • Always Ask Who They Are
  • Only Provide Required Information
  • Do Not Provide Details of the Accident
  • Do Not Provide Details About Any Injuries
  • Take Plenty of Notes
  • Do Not Settle
  • Do Not Agree to be Recorded
  • Contacting a Pasadena an Attorney

Remain Calm and Courteous

It is understandable for accident victims to be upset over such an ill-timed call, and perhaps even angry. However, it is important to not take this out on the insurance adjuster. Even if the adjuster is not on the victim’s side, acting rude, belligerent, or angry towards them will not help the situation.

Always Ask Who They Are

This should be done right away, and before continuing any conversation with an insurance adjuster or others involved in the accident. Write down their full name, address, contact number, and the company they are representing. This information can prove to be helpful later on, and will certainly be of more use than just remembering a first name.

Only Provide Required Information

There is no reason accident victims should have to tell an insurance adjuster anything about their income or their work schedule. Providing a name, address, telephone number, the name of an employer, and the type of work provided for that employer is plenty.

Do Not Provide Details of the Accident

It is okay to talk about the basics of the accident, but that should be all you tell the adjuster. The vehicles involved, where and when the accident took place, and the type of accident it was can all be discussed with the insurance agent, but if they ask for more details, it is best to simply tell them that an attorney is still investigating and that no further details can be provided at this time.

Do Not Provide Details About Any Injuries

An adjuster will want to know as much as possible about any injuries, but their reasons for doing this are not always charitable. They want to get accident victims to say things such as, “I only have a headache” while in reality, that headache could be the beginnings of a bad concussion. Injuries could also be discovered later after the call has concluded. For these reasons, it is best to simply state that you are still seeking a medical opinion and that your injuries cannot be discussed.

Take Plenty of Notes

It is easy to forget what was said during a conversation, particularly immediately following an accident. As such, accident victims should always take notes about what was said as it is being said, so they do not forget important details later on.

Do Not Settle

Insurance adjusters often want to offer a settlement very quickly, but again, this is generally not because they care about the accident victim. Rather, it is so the settlement can be accepted before further injuries are found, and so they can take advantage of the victim’s depleted emotional and physical state. If a settlement offer is made, it is best for accident victims to tell the adjuster they will pass the offer onto their lawyer before settling, and that the adjuster will hear back from that lawyer.

Do Not Agree to be Recorded

Adjusters often want to record conversations so they can use things the victim said against them later on. However, they also must ask permission before recording an accident victim. For this reason, it is important that accident victims never agree to be recorded.

Contacting a Pasadena an Attorney

If possible, consulting an attorney is the most important thing that should be done before speaking to an adjuster. Attorneys are very familiar with how insurance adjusters work, and what their real motives are when speaking to accident victims. They can negotiate with the insurance company and the adjuster on the victim’s behalf, so the victim can focus solely on their recovery. An adept car accident attorney can also work hard to get the best and fairest settlement possible for the victim.

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  • Home
  • About
    ▼
    • About Our Firm
    • Attorneys
    • How Our Firm Has Changed Lives
    • How We Operate
  • Practice Areas
    ▼
    • Health Insurance Denials
      ▼
      • Insurance Bad Faith
      • Health Insurance Claim Denials
      • Medical Necessity Denials
      • Experimental/Investigational Denials
      • Out-of-Network Denials
      • Insurance Policy Rescission
      • Health Insurance Denials Public Employees
      • Medicare Advantage Health Insurance Denial
      • We Fight All Health Insurance Companies, Including:
        ▼
        • Aetna Denial
        • Anthem Blue Cross Denial
        • Blue Shield of California Denial
        • Cigna Denial
        • Health Net Denial
        • Kaiser Permanente Denial
        • OSCAR Health Plan Denial
        • Magellan Healthcare Denial
        • Molina Healthcare Denial
        • Regal Medical Group Denial
        • UnitedHealthcare Denial
    • Medications
      ▼
      • Prescription Denial
      • Gene Therapy
      • Cancer Treatment
        ▼
        • Proton Radiation Therapy
      • New Cancer Drugs
      • Expensive Drugs
      • Biologic Drugs
      • Cosentyx
      • Dupixent
      • Enbrel
      • Entyvio
      • Euflexxa
      • Harvoni
      • Humira
      • Intravenous Immunoglobulin (IVIG)
      • Ketamine
      • Leqembi™
      • Monovisc
      • Mounjaro
      • Orthovisc
      • Ozempic
      • POLIVY
      • Radicava
      • Remicade
      • Synvisc
      • Spinraza
      • SpaceOAR Hydrogel
      • Stelara
      • Wegovy
      • Xeljanz
      • Xifaxan
      • Zolgensma
    • Injuries & Surgeries
      ▼
      • Spinal Cord Injury
      • Brain Injury
      • Surgery
      • Back Surgery
      • Ablation Surgery
      • Prosthetic Limb
      • Respite Care
      • Pain Treatment
      • Partial Hospitalization
      • Magnetic Resonance Imaging (MRI)
      • Radiofrequency Ablation (RFA)
    • Health Conditions
      ▼
      • ALS
      • Alzheimer’s Disease and Dementia
      • Autism
      • Autoimmune Disorders
        ▼
        • Ankylosing Spondylitis
        • Crohn’s Disease
        • Fibromyalgia
        • Multiple Sclerosis
        • Lupus
      • Blood Disorder
      • Cancer
      • Cerebral Palsy
      • COVID-19
      • Counseling
      • Diabetes
      • Eating Disorder
      • Genetic Testing
      • Genomic Testing
      • Heart Condition
      • Hydrocephalus
      • Intensive Outpatient Program
      • Mental Health
      • Migraine
      • Obesity
      • Osteoarthritis
      • Parkinson’s Disease
      • Postural Orthostatic Tachycardia Syndrome
      • Residential Treatment Center (RTC)
      • Rheumatoid Arthritis
      • Skin Treatment
      • Spinal Muscular Atrophy
      • Substance Use Disorders & Addiction
      • Ulcerative Colitis
    • Personal Injury
      ▼
      • Accidents
        ▼
        • Bicycle Accidents
        • Car Accidents
        • Motorcycle Accidents
        • Truck Accidents
      • Traumatic Brain Injury
      • Catastrophic Injury
      • Burn Injury
      • Wrongful Death
      • Premise Liability
      • Slip & Fall
      • Product Liability
      • Nursing Home Abuse
      • Elder Abuse
    • Sexual Abuse
      ▼
      • Types of Sexual Abuse
      • Child Sexual Abuse
      • Campus Abuse
      • Special Needs Abuse
      • Abuse at School
      • Abuse at Camp
      • Abuse by a Clergy Member
      • Abuse by Athletic Coaches
    • Business Issues
      ▼
      • Employment & Business Issues
      • Broker & Agent Negligence
      • Business Contingency Litigation
      • Unfair Business Practices
      • Workplace Harassment
      • Wrongful Termination
      • Whistleblower
        ▼
        • Qui-Tam
  • Results
    ▼
    • Testimonials
    • Case Results
  • In The Media
  • Resources
    ▼
    • Frequently Asked Questions
    • Trial Lawyer Talk Podcast
    • Fight Health Insurance Denials Book
    • Download Our eBook
    • Helpful Resources
    • Blog
    • Guides
    • Sign Up for Our Mailing List
    • Power of Resilience Scholarship
  • Contact